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Healthcare Business Analysis Portfolio

I translate healthcare operations, clinical workflows, and executive priorities into clear requirements, sustainable improvements, and measurable business outcomes.

I am a healthcare business analyst with proven experience aligning clinical, operational, and technology stakeholders around complex initiatives. I deliver strategic requirements, process excellence, and data-driven insights that improve patient experience, care coordination, and organizational performance.

Core Skills

My expertise spans healthcare operations, stakeholder leadership, and enterprise process optimization, including:

  • Strategic requirements gathering for healthcare transformation
  • Clinical workflow and care pathway optimization
  • Healthcare KPI analytics and operational reporting
  • Executive stakeholder alignment and cross-functional facilitation
  • Process documentation, use cases, and acceptance criteria
  • Patient-focused transformation and quality improvement
  • Generative AI adoption and business process innovation
  • Data-driven decision support and business intelligence

Healthcare Focus Areas

Keywords: clinical operations, care coordination, workflow analysis, process improvement, requirements analysis, stakeholder management, KPI reporting, patient experience, operational efficiency.

Project Highlights

Selected examples of my healthcare business analysis work, delivering process improvements, stakeholder alignment, and measurable outcomes.

Healthcare experience snapshot: I lead strategic initiatives that connect clinical workflows to operational goals, enabling teams to deliver higher quality outcomes with clear scope and strong governance.

Healthcare analytics dashboard

Data Analytics Projects

Explore a collection of interactive dashboards, analytical reports, and business intelligence projects developed using Tableau, Excel, and Big Data. These projects demonstrate my ability to transform complex data into actionable insights through data visualization, KPI reporting, trend analysis, and executive-ready recommendations that support informed decision-making.

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Executive healthcare discussion

Health System Interactive Dashboard

This interactive dashboard showcases my ability to transform complex healthcare data into meaningful insights that support data-driven decision-making. Through data visualization, performance tracking, and analytical storytelling, this project demonstrates how dashboards can be used to identify trends, monitor key metrics, and improve operational understanding within healthcare environments.

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Healthcare prototype

Prototype Development - EviOps

  • Identified hospital data silos as a key operational challenge through product discovery and market research.
  • Designed an AI-powered healthcare operations platform with a unified dashboard integrating EHR, staffing, and patient flow data.
  • Built an interactive prototype to demonstrate user workflows and validate the product concept.
  • Developed a business case including market analysis, competitive strategy, and a SaaS commercialization model.

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Healthcare business analysis leadership

Stakeholder Management | Engagement

As an Administrative Resident and Business Analyst with the U.S. Department of Veterans Affairs, where I evaluated the effectiveness and implementation of the HeartMath program within the Whole Health initiative. Using the RE-AIM evaluation framework, stakeholder engagement, and healthcare analytics, I analyzed program performance, identified operational gaps, and developed strategic recommendations to improve adoption, patient engagement, and long-term sustainability.

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Healthcare stakeholder planning session

Strategic Business Case & Requirements: Summit Regional Health Integrated Supply Chain Optimization

Developed a full business case package for a hospital network's fragmented, manual supply chain. This includes a Five Case Model business case, business requirements document, As-Is/To-Be process maps, stakeholder register, RACI matrix, communication plan, and executive sponsorship deck. Demonstrates end-to-end BA deliverables from problem identification through financial justification and executive presentation.

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Contact

Email
chanique.cousins@gmail.com

Address
Atlanta Metropolitan
Georgia, GA 30303
United States of America